Full automation of guest communication — email, chat, WhatsApp, and calls — with live data from the PMS. An integration built to change how the front desk runs.
We're adding a new integration to the MiniHotel ecosystem: Opally, an AI platform that automates guest communication across every channel a hotel uses — email, website chat, WhatsApp, social media, and phone calls — and that, according to the teams already using it, changes how front-desk operations run from day one.
When guest messaging outpaces the team
A guest asks about availability on WhatsApp on a Sunday night. Another one messages on Instagram asking whether the hotel is pet-friendly. Three emails have been waiting for a reply since Friday. And the phone is ringing.
This is the daily reality for most independent hotels, and the issue isn't the team's willingness — it's scale. The number of active channels and the response time guests expect have grown faster than the front desk has. Every unanswered inquiry is, potentially, a booking that didn't happen.
One platform, every channel
Guests reach out through whichever channel works best for them. Opally centralizes that communication and responds automatically on each channel, with the same consistency and the same brand voice.
EmailReplies in your brand voice
Website chatWidget for your site, 24/7
WhatsApp, Messenger & InstagramSupport where guests already talk
Phone callsVoice answered by AI
Review responsesGoogle and Tripadvisor
Answers powered by real PMS data
The integration with MiniHotel is direct. Opally connects to the PMS and syncs reservations, guest profiles, availability, and rates in real time.
That's what sets Opally apart from a traditional chatbot: when a guest asks about availability for a specific date, the AI doesn't send a generic reply or bounce it back to the team. It checks the PMS, puts together the offer with the available rooms and current rates, and answers:
Do you have availability from March 14 to 18 for two people?
Yes, for those dates we have a Standard Double from $185/night and a Suite from $240/night. Would you like me to book one for you?
Yes, the Standard Double. I'll send you my details.
Once the guest confirms, Opally can complete the reservation and push it straight to the PMS, with no team involvement. The inquiry turns into a confirmed booking within the same conversation.
A trained hospitality assistant, not a generic chatbot
Most chatbots work with closed menus or pre-scripted answers. Opally doesn't. It's a conversational AI trained to act as a hospitality specialist: it understands natural language, replies fluently, and adapts its tone to each hotel.
The assistant learns your brand voice — the emails your team sends, the website content, the hotel's knowledge base — and uses that foundation to reply naturally to every inquiry. It doesn't feel like there's an AI on the other end.
It's also trained to guide guests toward conversion. When it detects booking intent, it walks the guest through the process, clears up questions along the way (policies, amenities, payment methods), and completes the reservation when appropriate. Every inquiry can turn into a confirmed booking, not just a reply.
A shift in day-to-day operations
The biggest visible change when Opally is active isn't technological — it's operational. The team stops being reactive to messaging and gets time back for what truly sets the hotel apart: in-person service, guest experience, running the day.
Inquiries that used to wait hours are now solved in seconds. Emails don't pile up over the weekend. Calls get answered even when no one is at the desk. And booking opportunities aren't lost because nobody replied in time.
For small and independent hotels, this often marks a real shift: they can offer a level of responsiveness that used to be reserved for large chains with dedicated communications teams.
The team stays in control
Automating doesn't mean losing visibility. Opally is designed so the hotel team stays in charge: every reply can be reviewed from the dashboard, rules and guardrails can be set, and the assistant learns from the team's edits to improve over time.
Access roles (Admin and Staff) let each person see and edit what's relevant to them. The AI responds autonomously when it has the information it needs, and hands off to the team when the inquiry calls for it.
Results reported by Opally
Figures published by Opally, based on their active hotel customer base.
Security and data
Opally hosts data in European data centers, is GDPR compliant, and uses TLS 1.2+ encryption in transit and AES-256 at rest. Guest emails are never stored, and AI-generated drafts are only saved if the hotel enables the learning mode.
Plans
Opally offers per-room pricing designed to fit hotels of any size:
- Starter — €4 per room per month. Email AI, website chat, MiniHotel integration, and up to 3 users.
- Pro — €6 per room per month. Everything in Starter plus Voice AI, WhatsApp, Messenger, Instagram, and unlimited users.
- Enterprise — custom pricing. For hotel groups managing multiple properties.
Prices are accurate as of the publication date of this article and may change. For current pricing, please visit the Opally website.
14-day free trial, no credit card required, on all plans.
Setup
Setup happens from the Opally dashboard under Integrations > PMS. Select MiniHotel, authorize the connection, and the hotel can start operating the same day. No long implementation projects.
Opally is one of the chatbot and messaging automation integrations available in the MiniHotel marketplace. These solutions are widely used by independent hotels and chains to improve guest support and increase direct bookings.
Try Opally with MiniHotel
Activate the integration and start automating guest communication across every channel.
Get started now →14-day free trial · No credit card · Same-day activation
